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Information regarding Payment, Cancellation and Returns


1) Payment.

Once you have filled your basket you have the opportunity to view your cart to review your order.
When you are ready to checkout, you can choose to pay by:
a) credit or debit card through PayPal
b) PayPal account balance.


2) Confirming your order.

Once you have made your order through our website, you will be sent an E-mail confirming your order and giving a delivery estimate. 


3) Your right to cancel.

Please note that when ordering items from the internet you are entering a legally binding contract. We hope that you will be entirely happy with your purchases, however you do have the right to cancel your order at any point up to 14 days from the day of receipt of your goods. Please notify us in writing (e-mail is fine) of your wish to cancel your order. In the case of cancellation within the stated period a full refund will be made, including original postage and packaging costs.
Please note that we cannot allow a refund or replacement in the case of items made to your specification or specific size where work has already commenced or materials ordered. This includes all rings made to your specific size and items personalised with an inscription.

Ring Sizing

We recommend that your ring size is measured carefully by a professional jeweller (two sizings if possible) before you place your order as our rings are made to internationally recognised sizes.(A to Z including half sizes). We can also dispatch ring sizing gauges.
If you find that your finished ring is not quite your desired fit when you receive it, we can usually adjust the size slightly to suit. We offer this service at a flat rate of £10 per ring resized. We would also ask you to bear the cost of postage. (Please note however that in the case of rings that are more than half a UK size too large the ring would have to be re-made at your cost. Rings that are too small can usually be re-sized by up to one UK size but in some cases may have to be re-made at your cost, depending on the original thickness of the ring.) Please note that in the case of rings with an inscription, a flat charge of £5.00 will be made to re-apply the inscription once the ring is re-sized.

Your Unique Wooden Ring

Please note that the images on our website are representations of the wooden rings we make, according to the product descriptions. Every effort is made to replicate these examples as closely as possible when making our wooden rings to order. However please remember that wood is a natural product and your finished ring will vary in colour, patterning and grain depending on the specific pieces of timber and other materials used in the handcrafting process. The end result will be a ring to treasure which is uniquely special and individual to you, the customer. 


4) Returning goods following cancellation.


Please return the goods to us in their original condition and packaging. Returns must be received by us within 14 days of notice of cancellation and are at the customer's cost. If goods are not returned, we reserve the right to charge you the cost of their direct return to us.


5) VAT


There are no VAT charges on any of our goods.


6) Complaints

Here at The Wood Hut we aim to provide a first-rate service to the customer. We enjoy making and supplying beautiful, unique wooden gifts. If you experience any problems regarding our products, website or service, please do not hesitate to contact us as every effort will always be made to reach a happy conclusion.

Ed Gray
The Wood Hut
Countlich Lodge

Tel - 01796 482401

7) Legal

UK law is applicable throughout this website.

8) Privacy

We do not share your information with any third parties and will only use your E-mail address for communications regarding your orders.